Terms and Conditions

Head Office

Au Royaume des Animaux 9314-3899 Québec Inc.
361 Boulevard Maloney Ouest Unité 1
J8P 7E9
Quebec, QC





Acceptance of the conditions

The present general conditions of sale are applicable to all the orders placed on the internet site “auroyaumedesanimauxachatenligne.ca”. The validation of the ordering of a product suggested on the “auroyaumedesanimauxachatenligne.ca” site implies express acceptance of your share of these general conditions of sale, without that this acceptance require your handwritten signature. The present general conditions of sale govern the contractual relations enter the “Au Royaume des Animaux 9314-3899 Québec Inc.” et his customer, both parts accepting them without reserve. These general conditions of sale will prevail over quite other conditions appearing in quite other document, except preliminary, express and written dispensation. “Company name” reserves the right to constantly modify the present general conditions of sale.


The orders are validated from the reception of the payment. Each product order implies that the Buyer accepts the present General Terms and Conditions without any restriction and exception. When the Buyer saves his/her order he/she is considered to have read, understood and accepted the present General Terms and Conditions without restriction as well as the prices, volumes and quantities of the products offered of sale and ordered by him/her.

Once you have chosen your method of payment, you must pay for your order, which legally finalises the purchase agreement made with “auroyaumedesanimauxachatenligne.ca”. “Au Royaume des Animaux 9314-3899 Québec Inc.” reserves the right to cancel any order made by a customer with whom there exists a legal dispute relating to the payment of a past order.

The free delivery option are Gatineau region only. Other region,Province or Country delivery fees apply.

For United States of America resident or other country Custom state fees will be add on the total amount when delivery at customer charge. 

For United States of America resident or other country a 7 days period before shipement can be apply for futhur verification for the first order at www.auroyaumedesanimaux.ca 

Limitation of buying

For avoiding any fraud or resales, our suppliers limit of  purchases of 4 bags of any kind,flavor and size for cat and dog dry food per customer and per transaction of 12 days.

All orders of in-stock items require 7 to 10 business day for processing, to which the delivery time must be added. The latter is determined by the method of delivery chosen by the customer at the time of ordering. We cannot be held responsible for any failure to respect delivery times. We will notify you if the product is not available.

We deliver to Quebec,Ontario, Canada and United States of America.

Some regions are excluded of our shipping territory, such as the Québec,Ontario or United States of America far north.

To validate the eligibility of your zone for delivery, please send us an e-mail with your zip code.

The free delivery option for Gatineau region only. Other region,Province or Country delivery fees apply.



The product prices are indicated in $CAN except tax and are those valid at the time of the placement of the order by the Buyer. The product prices don't include shipping and handling. Shipping and handling will be charged in addition to the price of the products ordered.

The amount of shipping and handling costs charged lies in the sole decision of “Au Royaume des Animaux 9314-3899 Québec Inc.”.

The product prices can be modified by “Au Royaume des Animaux 9314-3899 Québec Inc” at any time. The Buyer will be informed about such modifications before placing his/her order. The price indicated in the confirmation of order is the definitive price. This price includes the price of products, packaging as well as the transport costs.


The loyalty program is offered as follows; the customer must purchase a number X of the same products and the same format to be eligible for free. A customer may have multiple loyalty cards open for multiple bag sizes. To obtain the product free of charge, the customer must cover the shipping costs according to established standards. The customer can join another purchase to qualify for free delivery, at which time the free product can be paired with the shipment.


The site “auroyaumedesanimauxachatenligne.ca” undertakes to render a true picture of the products presented, however photographs, texts, styles of drawing, technical data sheets are given in title informative and no contractual.


The command will be executed no later than 15 business days from the day following that on which the consumer places his order. In case of unavailability of the product ordered, including due to our suppliers stock shortage, the consumer will be informed as soon possible and he will be able to cancel the order. The consumer will then have the option of requesting either a refund of amounts paid within 30 days of their payment, or exchange the product.


Delevery status

**All  Free delivery  can be apply only in Québec Province  Area***

***Delivery outside fees may apply***

**Conatct Customer service for more informations****

Delivery charges will be billed for all deliveries outside the territory. Maximum weight of 66lbs for free delivery, additional charge due for additional weight. The maximum amount covered by auroyaumedesanimachatonline.ca is $ 50.00 for delivery costs. If the carrier requires additional charges for delivery, the additional charges will be borne by the customer.

“Au Royaume des Animaux 9314-3899 Québec Inc.” makes sure that every package is carefully prepared and that every work is protected in best to limit any deterioration during the transit. “Au Royaume des Animaux 9314-3899 Québec Inc.” cannot see its involved responsibility in case of delay in delivery. No shipment between Friday afternoon and Sunday evening. Responsibility and ownership of the goods is transferred from “auroyaumedesanimauxachatenligne.ca” site to the customer at the time of support by the carrier. Goods travel at customer's own risk. The buyer has to check the packing of the merchandise when being delivered, and he/she has to report any damages to the shipper on the delivery sheet as well as to “Au Royaume des Animaux 9314-3899 Québec Inc.” within 24 hours at the latest.

The Buyer has the right to retract and return at his expense the product he/she ordered within seven days from the reception date. The products must imperatively be returned to “Au Royaume des Animaux 9314-3899 Québec Inc.”  in a perfect condition for reselling, in their original condition, sealed in due form and accompanied by the invoice for this order. Any incomplete, used or damaged product and any product with damaged original package can neither be refunded nor exchanged. If the Buyer uses his right of retraction, he/she can choose between: a cash refund payable within 30 days or a voucher.

Please note that the following items cannot be returned:

  • Personalized and custom-made items
  • Perishable and non-perishable food
  • • No item marked ‘‘Final Sale’’ may be returned;

    • For hygiene reasons and for the protection of our customers, the following products may not be returned or exchanged:

  • Litterbox accessories;
  • Toiletries (brushes and combs);
  • Cleanliness training products;
  • Bowls and drinking troughs;
  • Cages for the home and for travelling;
  • Collars and leashes;
  • Nail clippers;
  • Cushions, beds and covers;
  • Toys;
  • Muzzles and harnesses;
  • Clothes and boots;
  • • No returns or exchanges will be permitted after the authorized return period.

    If the client chooses to return i, they must proceed as follows :

  • The customer must contact Au Royaume des Animaux customer service, available Monday to Friday, from 8:00am to 5:00pm, at 819-669-9119 or at our toll-free number 1-844-669-9119, and provide the required information;  a return number will be give and should be mark on the return invoice's.

Shipping charges are non-refundable, except if you are returning an item because of an error on our part or if we have determined that the product is defective.

On purchases made with a credit card, the same card used to make the purchase will be credited with the refund.

Partial non-validity

If one or more stipulations of the present General Terms and Conditions are held invalid or are declared invalid as an application of a law, a prescription order a final competent court decision, all other stipulations stay fully valid.


The applicable law for the products sold by the company “Au Royaume des Animaux 9314-3899 Québec Inc.” is the Canadian law. The “Au Royaume des Animaux 9314-3899 Québec Inc” company cannot be considered as person in charge of the damages of all kinds, so material as immaterial or physical, who could result from a bad functioning or from a misuse of the marketed products. The responsibility of the “Au Royaume des Animaux 9314-3899 Québec ” company will be limited, in any case, to the amount of the order and would not know how to be questioned for simple errors or omissions which would have been able to remain in spite of all the precautions taken in the presentation of products. In case of difficulties in the application of the present contract, the buyer has the possibility, before any action in justice, of looking for an amicable. The complaints or the contestings will always be received with attentive benevolence, the good faith being always presumed at the one who makes the effort to expose his situations. In case of dispute, the customer will address by priority the company to obtain an amicable solution.

Possible taxes

For articles delivered outside Canada, possible taxes and customs duties can be imposed when your parcel reaches destination. Tese customs duties and these possible taxes are at your expense and recover from your responsibility. We are not anxious to verify and to inform you about customs duties and applicable taxes. To know them, we advise you to inquire with the proper authorities of your country.

The French version of the present General Terms and Conditions has priority over the English version.

Purchasing by minors

For the protection of our shoppers, it is our policy to not sell to minors. If you are under the legal age of majority and wish to purchase from our online store, please have a parent or legal guardian make the purchase for you.